• Media Mail
Shipping is a good choice when you don’t need things in a hurry,
and you can receive shipments via US Mail. In most instances
shipments arrive within 5-14 business days but (particularly during the holiday
season) can take as long 21 days. If your order does not arrive within 21
days, please contact us. In the strange way things often happen, shipments
are often delivered the next day after someone contacts us.
• Shipping Cost Per Order. The
shipping cost per order applies to each “Ship To” address.
• Order Processing Times Our
delivery estimations (above) include order processing time. Over 85% of
orders are shipped within 24 hours, but can take longer for prints.
• Originals and limited Edition prints
are shipped separately from other items and will arrive separately.
Heron Dance uses a distribution company for everything other than prints
(i.e., books, calendars, notecards, and blank journals). Prints and originals
are shipped from our office.
• Processing Times On Prints. Please
order Limited Edition Prints as early as you can, particularly during the
holiday season, as each has to be custom printed, signed and numbered by
artist Roderick MacIver and double matted.
• Next Day Shipping does not
guarantee same day service. We try to be as fair as possible with our order
processing and give priority to the orders as they are received. We do not
offer an expedited processing option...but will do our very best to get
your package out quickly. Packages will be delivered by the end of the next
business day once they have shipped.
• UPS Shipping costs apply only
to addresses in the 48 contiguous states. Extra charges apply for UPS orders
going to Alaska, Hawaii and APO/FPO.
•
International Shipping. Unfortunately, we are unable to offer international
shipping as we've had too many problems, including: packages not arriving
at their destination or arriving damaged or empty after customs left inspected
items opened and unsealed; taxes, duties and shipping fees; long transit times;
and the resulting customer dissatisfaction.
• Business days do not include
weekends or holidays.
• Alaska, Hawaii, APO/FPO Please
allow 5-10 extra business days for delivery on orders shipping to addresses
in Alaska, Hawaii and APO/FPO.
• The Heron Dance Nature Art journalis sent using non-profit bulk mail or media mail, so it can take
up to three weeks for delivery.
• Gift Subscriptions.
All gift subscription recipients receive a postcard notice announcing
your gift within six weeks of purchase. Gift recipients receive their first
issue to Heron Dance at the time of our next mailing (within six months).
• Items Received Damaged.
We do our best to securely package your orders, but occasionally
for reasons beyond our control, items arrive damaged. If you receive a damaged
item, please email us (support@herondance.org)or
call us at (888) 304 3766 and press "0" when the phone system answers. In
all cases we will replace the damaged item, but we need to hear from you so
that we can contact the shipper.
