Please click on the link below that deals with your question. We very much appreciate you checking this page first to answer your questions. It allows us to focus our efforts on creating the most beautiful, thought-provoking work we are capable of, but if you cannot find your answer on this page, our contact information can be found towards the bottom of the page and we’re happy to try to help.
What’s next for Heron Dance?
Why don’t you ship to Canada?
My email address has changed. How do I update it?
My credit card information has changed. How do I update it?
Where can I retrieve my password?
How do I become a member?
When will I receive the next print issue of The Art Journaling Daybook?
I can’t find your E-Cards. Where are they?
Sending More Than One Gift Subscription
Heron Dance Catalogs
Reseller and Wholesale Inquiries
Prints
“I have not received my order yet. Why Not?” and other Shipping Inquiries
International Orders & Shipping
About the Artist and Organization
Submissions, Website Problems, Quote Sources
Question Still Not Answered?
What’s next for Heron Dance?
Rod has decided to discontinue the quarterly publication of The Art Journaling Daybook in favor of the creation of an annual art journal, a hardcover book that will be as beautiful in all regards as we can make it: the paintings, the words, the paper, the binding. Books like this are expensive to produce. To keep access to Heron Dance affordable to all, we are continuing with the daily Journal Meditations of a Wild Artist.
For more, please visit here.
Why don’t you ship to Canada?
Amazon doesn’t ship to Canada, and since they do all our shipping we don’t ship there. But if you are in Canada and would like to order the Art Journal, slipcase or clamshell edition, contact us by phone (802-922-9652)and we’ll find a way. Rod’s family lives in Canada and he’ll bring your order up with him when he goes to visit them.
My credit card information has changed. How do I update it?
If you anticipate that your contribution will not process or you would like us to charge a different card because your credit card is about to change or expire, please:
- click here send an email to heron(at)herondance(dot)org telling us to cancel your current subscription.
- enter a new membership subscription here.
If your credit card has expired or changed, please just enter a new subscription under Become a Member here. There is no need to cancel anything because your card is not chargeable.
Where can I retrieve my password?
You can retrieve your password here. If your password doesn’t work try using your username for both password and username. It is most likely your email address. Once you log in you can change your password.
You can become a member here.
My email address has changed. How do I update it?
For either A Pause For Beauty or Journal Meditations of a Wild Artist please use the Update Subscription Preferences link on the bottom of a recent e-journal. You can also unsubscribe using that link. You can change your subscription as often as you like.
When will I receive the next issue of The Art Journaling Daybook?
In March 2012, we decided to discontinue the quarterly Art Journaling Daybook in favor of an annual art journal. This enables us to take time and money out of digital printing and mailing and put it into creating the most beautiful, thought-provoking work we are capable of producing.
To read more about The Heron Dance Art Journal, click here.
To read more about the reasons behind this decision, scroll up or click here.
I Can’t Find E-Cards On Your Website.
E-cards are a member benefit. Members please click here. There is also a sign up there if you’d like to become a member.
Gift Subscriptions to the Print Edition, Multiple Gift Subscriptions
To order a gift subscription of the print edition of Journal Meditations of a Wild Artist enter your name under billing address during check out and the recipient’s name under the send to address. If you’d like to send a gift announcement, please send one of our e-cards. To order more than one gift subscription, please repeat the process for each recipient or click here to send an email to heron(at)herondance(dot)org with your list. Then call us (802)922-9652 to arrange payment by credit card. And thank you!!!
How Do I Get Your Latest Catalog?
We no longer produce a catalog. Everything Heron Dance offers is on our website.
Why does Heron Dance have products manufactured in China?
Heron Dance no longer has printing done in China, but did in 2006 and 2007. The cost was so much less, and we were just beginning to offer our products to stores, and to make that viable we did a portion of our printing in the Pacific Rim. To offset the environmental impact, Heron Dance donated $4,800 to the Northeast Wilderness Trust for the protection of forest land and wildlife habitat in the Adirondacks. To learn more, please visit here.
Heron Dance now does all of its printing domestically.
Does Heron Dance use recycled paper for its products?
Heron Dance uses recycled paper for as many of its items as possible. Some of our books and notecards are now published by outside publishers who do not use recycled paper. Also, almost all recycled paper contains some “virgin” content–sometimes as much as 90%. As a result, and because we believe in their good work, we make a donation to The Northeast Wilderness Trust for the purchase and preservation of forest land and wildlife habitat. We ask that our donations be earmarked for The Split Rock Wildway. To learn more, please visit here. We try to remember to indicate in the product description when a product is printed on recycled paper.
Does Heron Dance have special wholesale pricing for resellers?
Heron Dance no longer has any items available at a discount to resellers.
The Heron Dance 2012 Wild Nature Calendar Questions.
The Heron Dance 2012 Wild Nature Calendar is sold out. In order to focus on the art journal, we will not offer calendars in the future.
Prints:
Heron Dance prints can be ordered through Imagekind.com. To visit our Imagekind store please visit here. You can select
from a wide variety of options, including:
- as many as six different sizes per image ranging from 8 by 10 inches to 44 by 60.
- many different framing options or unmatted/unframed.
- many different print surfaces ranging from high quality archival papers to Giclee water color paper and canvas
- a variety of shipping options including international shipping.
“My order has not yet been received”, and other shipping related inquiries and concerns.
If you do not receive an order you placed directly with Heron Dance within 21 days, click here to send an email to heron(at)herondance(dot)org and put “Order Missing” in the subject line. If you placed your order with Amazon or Imagekind, please contact them if it is not received. Contact information for both can be found on our Unconditional Guarantee page, which is under Art, Books, etc. in the main navigation bar.
Media mail, which Amazon uses on most free shipping orders, can take 14-21 days to arrive.
If your order has not been received within the 21 days, or your order is damaged or missing, please email heron(at) herondance(dot)org or call 802-922-9652.
International Shipping
Heron Dance does not ship internationally, however Amazon does on Heron Dance books published by outside publishers such as North Atlantic Books and Imagekind does ship Heron Dance prints internationally.
Original paintings and the Heron Dance Back Issue Set are shipped directly from the Heron Dance offices and are not shipped internationally. We’ve had too many problems. These include packages not arriving at their destination or arriving damaged or empty after customs put them back in the mail stream unsealed; taxes, duties and shipping fees; long transit times; and the resulting customer dissatisfaction. My Heron Dance order was damaged in shipment. What do I do?
Can I pay more for same day or expedited processing?
Orders are shipped in the order they are received. We are happy to hear from you about your situation and will try our best to accommodate you. Visit here to learn more about our shipping practices.
Returns
I received the wrong items. What do I do? Heron Dance takes complete responsibility for shipping expenses associated with exchanging the wrong item(s) for the right if the mis-shipment was our mistake. If you inadvertently ordered the wrong item(s) on our website or by mail, the shipping expense for the exchange of goods will be your responsibility. Contact us by clicking on this email link heron(at)herondance(dot)org. Please put “Wrong Items” in the subject line.
I’d like to return or exchange my order. What do I do?
If you are not happy with an item, please return it for an exchange or full refund. We will credit your original payment method. Shipping costs and insurance both ways are refunded if the return is the result of our error.
Original Paintings:
Please return original paintings you do not want in the same condition that they arrived in within 15 days of receipt for a refund or exchange. We ask that you insure packages with a value of over $100, including all original paintings. If an original arrives damaged please email us at support (at) herondance (dot) org or call us at 802-922-9652.
Prints:
To return a print, please contact Customer Service at Imagekind using the information contained on your packing slip or by clicking here.
Imagekind (for prints ordered through Imagekind)
Fine Art America (for prints ordered through Fine Art America.
To return Books, Notecards, Journals, Calendars, please contact Amazon
About the Artist and the Organization:
Does Rod do commissioned work? No, Rod has tried to paint for commissions, but is unable to. His art is inspired by the wild places he has visited, the photos he has brought back with him and his imagination.
What types of watercolors does Rod use in his paintings? Rod uses a wide variety of watercolors, but particularly likes Holbein watercolors and Twinrocker handmade paper. He uses Tri-Art, Chromacolour, and Golden acrylics. The actual colors vary greatly from painting to painting, but often have Paynes Gray, Burnt Sienna, Sepia and Alazarin Crimson.
Does Rod lead workshops in painting? Rod held a painting workshop in June of 2009. No other workshops are currently planned.
What makes you a nonprofit? Heron Dance qualifies as a nonprofit, tax-exempt 501(c)(3) organization because of its literary, nature. art and educational content. To learn more about 501(c)(3) nonprofits, please visit here. Crucial to its mission is Heron Dance‘s commitment to helping other small nonprofits trying to do good work. Heron Dance has donated tens of thousands of dollars worth of art and notecards to other nonprofits last year. Visit here to learn more. In addition, when it can, which has been several times over the last several years, Heron Dance has made contributions to the Northeast Wilderness Trust as part of its commitment to help preserve wild nature.
Is it true that you give free subscriptions to incarcerated persons? We can send back issues to inmates at no or dramatically reduced cost. We ask that the inmate him or herself make the request.
Can we visit Heron Dance? Do you have a gallery? In 2011 Heron Dance opened its gallery in Monkton Vermont (North Ferrisburgh mailing address). Stop by and see Rod’s paintings! If you plan to stop by, please email or call us first so we can be sure someone is there. For directions (click here.
Do you share my information? Heron Dance survived the early years thanks to other small nonprofits that were willing to share their customer lists for our mailings. Income from list rentals kept the work going. Without this source of revenue, which is similar to advertising revenue but doesn’t clutter up our publication, Heron Dance might not be in existence today.
We rarely rent our lists anymore. If you do not want your name and address shared, please email heron (at) herondance (dot) org and include your name, address and the subject line of “Do Not Rent.” Visit here to read our privacy policy.
I heard that Heron Dance makes donations to nonprofits. Will Heron Dance support my organization by making a donation of art? We donate art to most non profits and consider requests from individuals to use Rod’s art.
Heron Dance helps nonprofits by donating notecards and the use of art. The art we donate has been used by hundreds of wilderness protection groups over the years in their promotional materials, fundraising and publications. Visit here to view a partial list. Please email heron@herondance.org for more information and put “Donation Request” in the subject line.
Rod’s art has also been used on the covers of books, CD’s, wedding invitations and business cards. We do review the appropriateness of the proposed use and charge a fee based on how many copies will be printed. Please click here to send an email to heron(at)herondance(dot)orgfor more information and put “Art Request” in the subject line. We typically ask for a contribution of $50 for this use, as well as a link to our website if the image is being used online.
Editorial: Submissions, Website Problems, Quote Sources
Do you accept submissions? Most publications have an editorial staff; Heron Dance has only one editor, who is also the artist and founder of Heron Dance. While we love to receive your poetry and writing, you are unlikely to receive a response from us. Please do not send us anything that you wish to have returned. If we do use your writing, we will contact you to ask permission.
We are no longer publishing the work of outside authors or out of print wilderness classics, although we do still have some inventory left.
We do not publish book reviews, but we do occasionally recommend books to Heron Dance subscribers.
Can you tell me the source for a particular quote or poem? If we know the source, we will name it in the publication. Many quotes get passed on to us from others, so we aren’t always able to provide a source. We suggest you try google.com, pasting one line of the quote into the search bar.
I am trying to contact a person mentioned in The Heron Dance Creativity Journal. Can you give me their contact info? We suggest google.com.
I found a few errors on your website or in your publication. What is the best way to notify you? We appreciate you bringing errors to our attention. Please email errors to wdesign@herondance.org. Know that we will read your email and take note of your correction. Thank you!
Question Still Not Answered?
If none of these answers properly resolves your concern, please contact us:
- by email: click here to send an email to support (heron(at)herondance(dot)org).
- by phone during regular business hours: (802)922-9652.
If you are having a major problem with Heron Dance – if you are very disappointed with us – please email Roderick MacIver, our founder and artist. He takes these emails very seriously. If a practical solution can be found, we’ll make it happen. Click here to reach him. His email: rod (at) herondance (dot) org.
Thank you again for using this Question & Answer page. It really helps us a lot!
